Rykie — Refund Policy
Last updated: 30 September 2026
The short version
Premium can be tried for free before you buy it, so a purchase is refunded when premium has not been used, or when something went wrong with the payment. A double charge, or premium that never switched on, is always put right.
1. Bought on the website or web app (through Paddle)
- Within 14 days, if premium was not used. Ask within 14 days of the payment and, if you have not used premium since buying it, you get all of it back, for every plan: monthly, 6-month and yearly.
- Once premium has been used, a purchase is not refunded, because the free trial is there to decide before paying. You keep premium to the end of the period you paid for.
- Mistakes are always refunded. A double charge, a plan you were charged for that never switched on, or a charge you did not make: write to us at any time and we will fix it or refund it.
- How to ask. Email rykie.support@gmail.com from the address you paid with and say which payment. Or ask Paddle, who handle payments for us, at paddle.net using the receipt they emailed you.
- How long it takes. Once approved, the refund goes back to the same payment method. Your bank may take several business days to show it.
- What happens to premium. A refunded plan ends straight away, and your account goes back to the free version. Your progress is kept.
2. Bought on Android (through Google Play)
Google Play handles those payments and their refunds under its own refund policy. Ask for a refund in Google Play, from your order history. If a purchase did not work, write to us as well and we will help.
3. Cancelling is not the same as a refund
Cancelling stops a monthly plan from renewing. It does not refund the period you already paid for, which stays active until it ends. The 6-month and yearly passes never renew, so there is nothing to cancel. Right after buying one you will get an email from Paddle saying the subscription will be canceled at the end of the period: that is expected, it is what makes a pass non-renewing, and it does not change anything about refunds.
4. Your legal rights
Nothing here takes away rights you have by law. If you live in the EU or the UK you have a right to withdraw from a purchase within 14 days, which ends once you start using premium after agreeing at checkout to have it straight away (see Paddle's buyer terms). This policy gives the same: a refund within 14 days while premium is unused.